During my keynote on “Lessons from a Mature PMO on Sustaining Success”, I spent a considerable amount of time discussing one of the pitfalls of success: becoming satisfied with what was already in place. For example, some global PMO services stopped evolving and improving. Our regions felt like they had to build their own improvements — even worse, we didn’t have a mechanism for leveraging these innovations.
Luckily, we did a some working models that we were able to formalize. Below is a graphic — with a link to a PDF — that outlines the basic concept and an example (WBS templates).